FAQ & Care Instructions

Exchanges/Store Credit:

Please contact us if you have any problems with your order.  We want to make sure you are happy with your purchase!
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery 
*We do not accept returns of worn and used items. 


Most items ship within 2 – 3 business days.  14k items usually take a day or two longer to finish.  We make everything in house and do our best to ship as quickly as possible! If you are in a hurry, please reach out with any questions.

Gift wrapping and packaging:

All jewelry comes in giftable packaging. If you are buying a gift, please let us know if you’d like to include a little message or To:/From: gift tag.


Yes! We do wholesale. Please contact us (Aimée and Sara): hello [!at] hookandmatter.com

Care Instructions

Earring Backs:

  • If your earring backs feel loose, gently pinch or squeeze the sides that curl up to retighten.  Be gentle; they’re delicate.

Brass and Sterling Silver:

  • Because brass and sterling silver tarnish or patina over time, we suggest wearing your pieces often and store in an air tight plastic bag when not wearing.
  • To clean, use a polishing cloth, or metal cleaner such as JAX . Even toothpaste works well as a cleaner!


A few general tips I use when wearing and cleaning my porcelain jewelry.  I fire all the way up to “Cone 10” or 2350 degrees for added strength.  Nevertheless, it is porcelain and can break- so:

  1. I suggest putting on your necklace sitting on your bed or standing over carpet.
  2. When you take the necklace off, hang it on a jewelry rack, don’t lay it down on a surface or put it in a bag.  It could get crushed in a bag or sitting on a table… and it’s a pain untangling those chains too ;)
  3. The best way to wash porcelain is with soap, water and a soft toothbrush.  I suggest laying a washcloth or towel down while washing in case you drop the piece.


It’s easy to wash the acrylic with soap and water.  It’s ok to get the chain wet as well.  In general, the plating on the chain will last longer if you don’t shower or wear at the beach, but that’s up to you!


Our pillowcases are 100% cotton and can be washed normally with like colors.  I suggest washing the cases inside out and hang drying, but drying in the dryer is ok too.  I’ve tried both, but as usual with any fabric, dryers wear fabric out faster and fade them faster as well.